Frequently Asked Questions

Account Info:

• I have forgotten/lost my password. How do I gain access to my account again?
• My email address (or account information) has changed. How do I update this?

Activation:

• I have installed my software on my device but it is now asking me to unlock it. Where do I get the Unlock code?

Downloading:

• I have purchased software, but where do I download it?

General:

• Do you offer any group or institutional discounts?
• What is your policy on refunds?
• Why do customers do I need to create an account?

Product Info:

• How do your Membership plans and One-time activations work?
• How does your subscription period work?
• How often do you update your products?

I have forgotten/lost my password. How do I gain access to my account again?

Please click here to navigate to the Forgot your password page - then enter your account email address and click the submit button. We will email your password to you within 15 minutes.

My email address (or account information) has changed. How do I update this?

You can update your information in the My Account section of our website. Simply log in and click the Edit Account button, at which point you can change your email address or any other details that need to be updated. When finished, just click the Submit button to apply your changes.

I have installed my software on my device but it is now asking me to unlock it. Where do I get the Unlock code?

All mynursingapp products are installed as trial/demo software, which becomes fully licensed once an Unlock code has been entered.

To register:
1. Click the Register tab.
2. Create a New Account in our system or log in if you already have an account.
3. Enter the Serial code or Registration key (case sensitive) provided on your purchase receipt, as well as the Device code/ID displayed by the trial software when it is run on your PDA.
5. An Unlock code will be displayed and emailed to you. Please carefully enter this Unlock code into your software and tap "Activate/Unlock" button to fully license.
** Until you receive the Unlock code simply use the software in Trial Mode.

I have purchased software, but where do I download it?

You can download software for your device by going to the product page on this website and clicking the "Trial" link. Once you have installed the software to your device, you can use the Serial code or Registration key you received with your purchase to unlock the software.

Do you offer any group or institutional discounts?

Yes, we do. For more information on group or institutional discounts, call us at 888.633.9449.

What is your policy on refunds?

All PDA products are available for free trial use so that users can evaluate before buying. Purchased products are eligible for refunds prior to activation/registration. Once a product has been activated/registered (please note, in the case of bundled products, a bundle can only be refunded if none of the individual products contained have been activated/registered).

Why do I need to create an account?

Your account is a central repository where you can view and download products you have purchased, activate your products online, and manage your product updates. It also provides us with fast access to the information we need to provide you with professional product support.

How do your Membership plans and One-time activations work?

All products are sold with a Standard membership that entitles you to ongoing customer service and the ability to transfer your software to another handheld should you upgrade your device. You can upgrade to a Gold Membership to expand these benefits as outlined below.

If you require additional activations beyond those provided in your membership plan, we also offer one-time activations which can be used to re-activate your software.

• Unlimited email support for the life of your products.
• Phone support: receive phone support for 3 months following purchase.
• Re-activations or device changes: you are allowed 2 reinstallations of your programs on the same or another device (or OS) at no cost.
• You can then either purchase a one-time activation at nominal cost (which would allow for 2 more activations), or you can upgrade to our Gold Membership Plan.

• Unlimited email support for the life of your products.
• Extended phone support: receive phone support for the duration of the membership, which will be 12 months following.
• Unlimited re-activations or device changes: this will allow you to reinstall your programs on the same or another device (or OS) at no cost for the duration of the membership
• Membership discount: receive an additional 10% off discount coupon that can be used for the duration of the membership (12 months following purchase)
• Gold Membership is a one year renewable membership plan that will ensure proper support, re-activations/device changes, and discounts on future purchases - which for active users should pay for itself many times over!
• Gold Membership only applies to active (non-expired) products.
• Gold Membership is non-transferable and non-refundable.
• Discount coupons cannot be applied to past purchases or used on gift cards, bundled products, or membership fees.

How does your subscription period work?

All PDA products operate on a subscription basis. This period starts as soon as software has been purchased/registered on our website. During the subscription period you will receive free upgrades/updates to your software. Once over this subscription period, your products do not stop functioning and you can continue to use your installed version. However to continue to receive upgrades/updates, you will need to renew your subscription at the end of its term. You can receive more subscription information on your products from My Account.

How often do you update your products?

mynursingapp products are updated in conjunction with the underlying print product so the schedule can vary by title.